Return & Refund Policy

Last updated [June 22, 2021]

XICHENG EP LTD provides warranty and after-sales service for the products we shipped out. Please be aware of the important notice below:

1. Order details

Before order: We will confirm the drawing ，size,color,voltage and other parameters with you.

Once you have paid for the order, it will be produced soonest possible. If you want to change certain parameters, Customer addresses, etc., please check whether such an option is available in your account. If you do want to modify or cancel your orders, please contact our account manager, we are not bounded to fulfill your request but we will do our best on a case-by-case basis.

2. Shipping address

Before ordering from us, it is the Customer's responsibility to check and verify the full ability to receive the Products. Correct address and post code/zip code, telephone number are absolutely necessary to ensure the successful delivery of Products. All information required on the checkout page must be filled in precisely and accurately. XICHENG will not be responsible for failed delivery due to incorrect delivery address or phone number. Should you like to ask for a change in the delivery address or any other special requirements, please change it in your order account or contact  account mannager.

3. Print files

XICHENG will try our best to produce the products according to the customer’s design. So, it is customer’s responsibility to ensure the designs are qualified for production.

Please be aware that it is the customer’s responsibility to verify the quality of the content (including but not limited to misspelled words, grammatical errors, formatting, design or overall appearance) before ordering a product. This refund policy does not apply to content, only to the physical product. If the poor print quality is caused by the unqualified print files, XICHENG could not provide the after-service.

4. Actual product notice

This size data is measured on a flat tile surface. Due to the different measurement methods, difference within 1-2cm is normal. And the picture displayed is for reference only, the final product effect is subjected to the actual product itself. Due to objective factors such as different production batches, machinery and equipment, there might be slight color, position and size differences. The above differences are normal.

5. Warranty period

If you received an unqualified product, please contact account mannager within 3 weeks of receipt. Tell us about the details and provide relevant pictures and proof.

If you received the parcel with missing item(s), please contact account mannager within 1 week of receipt. Tell us about the details and provide relevant pictures and proof.

XICHENG provide the after-service according to your submission details.